Narinder Sethi has been appointed as the Chief Executive Officer at Ocube Services, a role that marks an exciting new chapter in his extensive career in the BPO and customer experience management industries. In his new position, Narinder is tasked with building Ocube into a prominent player in the competitive BPO services market. His focus will be on driving superior outcomes and creating a compelling value proposition that sets the company apart in the industry.
Prior to this appointment, Narinder had a highly successful tenure as the Executive Vice President of Operations for India and Sri Lanka at Startek. During his time at Startek, he was instrumental in transforming the business by enhancing its operational efficiencies and expanding its global presence. His leadership in driving significant business improvements played a key role in creating personalized and memorable experiences for global customers.
Narinder also served as the Head of India BPS at Tech Mahindra, where he managed a large team and oversaw the growth of the business at an industry-leading pace. In this capacity, he was responsible for providing transformation and technology-driven BPS services to clients across a wide range of sectors, including e-commerce, BFSI, telecom, healthcare, and manufacturing. His ability to lead large-scale operations and drive growth strategies positioned Tech Mahindra as a key player in the BPS sector.
In addition to his role as Head of India BPS, Narinder held several leadership positions at Tech Mahindra, including Global Head of Business Excellence and Global Delivery Head. During his tenure, he successfully managed large-scale operations and client accounts while implementing transformation initiatives that improved service delivery and quality across the board. These achievements have solidified his reputation as a leader with a strategic vision for operational excellence.
Narinder’s experience extends beyond Tech Mahindra and Startek, as he has also worked with prominent companies like HCL Technologies and HFCL Limited. At HCL, he was an Associate Vice President, where he gained valuable experience in overseeing diverse business operations and managing client relationships. His time at HFCL saw him successfully manage outsourced contact center operations across various domains, including BFSI, e-commerce, telecom, and more.
His career trajectory reflects his expertise in managing large-scale global operations, particularly in industries that require complex solutions and transformation strategies. Narinder’s leadership has been characterized by his ability to manage sizable teams, drive business growth, and create high-performance cultures. These skills have enabled him to successfully navigate the fast-paced and dynamic BPO sector.
Narinder holds an MBA from the prestigious Narsee Monjee Institute of Management Studies and a Bachelor’s degree in Electronics and Communications from Maulana Azad National Institute of Technology. His solid educational background, combined with his deep industry experience, positions him well to lead Ocube Services in its next phase of growth and innovation. As he takes the reins at Ocube, Narinder is poised to lead the company toward a bright and successful future in the BPO industry.