Amitesh Srivastava has joined Grant Thornton Bharat LLP as Partner – Customer Experience, bringing over two decades of experience in consulting and IT. He has a strong track record of delivering successful CRM and front-end transformation projects for leading companies across various sectors, including life sciences, manufacturing, and media. Amitesh’s expertise spans multiple industries, and his work has impacted Fortune 500 companies, driving impactful changes in customer engagement and experience.
Throughout his career, Amitesh has gained valuable insights into customer-centric strategies by working in more than 20 countries. His global perspective has allowed him to lead innovative initiatives that have transformed customer relationships and improved client value. At IBM India, he led the Salesforce Practice for the Indian and South Asian markets, overseeing digital transformation projects and leveraging advanced technologies such as Salesforce, Adobe, and SAP CX to build strong market positions.
Before his time at IBM, Amitesh held key consulting roles at KPMG India and PwC India, where he focused on customer transformation and growth strategies. At Atos India, as Group Manager, he was instrumental in practice incubation and market expansion, shaping the company’s strategic direction. Amitesh has been a strong advocate for mentoring emerging professionals in the consulting industry and actively engages with B-schools to help shape the next generation of leaders in digital transformation.
Amitesh’s leadership and wealth of experience make him uniquely positioned to lead customer transformation initiatives at Grant Thornton Bharat. His expertise in digital strategies and customer experience will help drive the firm’s growth and enable it to stay ahead of evolving market demands. His ability to blend technical knowledge with a deep understanding of customer behavior will be crucial in helping the firm enhance its customer engagement offerings.
In addition to his professional accomplishments, Amitesh holds an MBA from ICFAI Business School and a Bachelor’s degree in Production Engineering from Nagpur University. His education, combined with his extensive work in digital transformation and customer experience, will allow him to contribute significantly to Grant Thornton Bharat’s vision of strengthening its capabilities in customer engagement.
As a passionate mentor and thought leader, Amitesh Srivastava is set to drive innovative approaches to customer transformation at Grant Thornton Bharat, ensuring the firm remains at the forefront of the consulting industry. His leadership will play a pivotal role in enhancing the firm’s customer experience offerings, positioning it for continued success in an increasingly digital world.
With his vast expertise and forward-thinking approach, Amitesh is poised to shape the future of customer experience at Grant Thornton Bharat, helping the firm deliver greater value to its clients and strengthen its market presence.