Sharad Gupta has joined GoKwik as Senior Director – Products, bringing over a decade of experience in product strategy and customer experience to the company. In his new role, Sharad will lead GoKwik’s custom checkout vertical, focusing on enhancing the checkout and payment experience across eCommerce platforms in India. With a strategic emphasis on simplifying the digital shopping journey, Sharad will support the growth of eCommerce brands by improving user experiences in a rapidly expanding market. His deep expertise in building impactful products perfectly aligns with GoKwik’s mission to offer seamless, secure, and frictionless shopping experiences.
Before joining GoKwik, Sharad held key roles at Swiggy, Dineout, and Paytm, where he contributed significantly to product innovation and customer experience. At Swiggy, Sharad led a highly successful partnership with IRCTC to expand food delivery services for train passengers, enhancing Swiggy’s reach. While at Dineout, he focused on customer loyalty initiatives and product innovation, and during his time at Paytm, Sharad was instrumental in strengthening the customer support infrastructure, ensuring better service for users.
Sharad’s diverse background in leading companies across various industries equips him with a unique skill set for his role at GoKwik. His extensive experience in product development, customer-centric strategies, and operational leadership will play a key role in transforming the digital commerce landscape in India. By enhancing the eCommerce payment and checkout experience, Sharad is set to drive GoKwik’s mission forward, ensuring better outcomes for businesses and their customers.