Shashi Upadhyay Joins Zendesk as President of Product, Engineering, and AI

Shashi Upadhyay has been appointed as the new President of Product, Engineering, and AI at Zendesk, a move that highlights the company’s commitment to advancing its leadership in the customer and employee service sectors. Shashi Upadhyay’s vast experience in AI and product innovation, particularly his previous role at Google, positions him to drive Zendesk’s transformation in AI-powered service solutions.

At Google, Upadhyay managed the advertiser product portfolio, contributing to the growth of major products such as Google Ads, Google Analytics, and Performance Max. He also played a pivotal role in founding Lattice Engines, which was later acquired by Dun & Bradstreet. His leadership at D&B, including contributing to the company’s public offering, further solidifies his reputation as a visionary leader.

In his new role at Zendesk, Upadhyay will oversee a wide range of functions, including Product Management, Engineering, AI, Design, Program Management, and Trust & Security. He will be responsible for ensuring that Zendesk’s product strategy is agile and focused on enhancing customer experiences, particularly through the application of advanced AI technologies.

Shashi Upadhyay’s leadership will play a crucial role in Zendesk’s goal to lead the industry in AI for Service, creating innovative solutions that foster meaningful human connections while driving business growth.

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