Suhail Ghai has been appointed as the Director, Chief Digital Officer & Head of Operations at Max Life Insurance Company Limited. In his new expanded role, Suhail will continue to lead the Digital & Operations functions, focusing on enhancing customer experience, customer service, renewals, and field operations. He will also be spearheading Max Life’s digital transformation efforts, developing best-in-class experiences for both customers and sellers, and leveraging data and AI to drive operational intelligence across the organization.
Suhail’s leadership at Max Life has been integral to the company’s growth, with his previous role as Director & Chief Digital and Information Officer, where he contributed significantly to the digital transformation of the organization. His expertise spans IT strategy, SAP, and driving business solutions, which has helped Max Life navigate a rapidly changing digital landscape.
Before his time at Max Life, Suhail held various key positions at PepsiCo, including Chief Information Officer for the India Region, where he managed business partner relationships and was responsible for technology delivery, IT spend, and business transformation. He also served as the Director of Global Business Solutions, overseeing SAP projects for the Asia, Middle East, and Africa regions. His leadership roles extended to L’Oréal India, where he headed IT strategy and business transformation projects.
Suhail’s educational background includes a PGDBM in Finance from Management Development Institute, Gurgaon (MDI) and a B.Com (Hons) from Shri Ram College of Commerce (SRCC). His appointment marks a significant step in furthering Max Life’s digital initiatives and operations as it continues to innovate and deliver exceptional service to its customers.