Ozonetel, a leading CXi platform, has announced the appointment of Shalil Gupta as its new Managing Director (Global Growth). In this role, Gupta will spearhead global expansion efforts, launch a CX consulting practice, and drive business growth as the company continues to innovate its AI-engineered customer experience (CX) platform.
With over 25 years of experience in business and technology, Shalil Gupta has held key leadership positions at prestigious organizations such as Hindustan Times, International Data Corporation (IDC), GE Capital Services, and Royal Bank of Scotland. His expertise has earned him recognition as one of Forbes India’s Top 100 Great People Managers.
Atul Sharma, Founder & CEO of Ozonetel, emphasized the transformative impact of AI on customer engagement across marketing, sales, and service. He stated, “Ozonetel is laying the groundwork for expanding our AI capabilities in the CX landscape. Our CXi platform is driving significant growth for our customers, solidifying our leadership in customer experience. We are thrilled to welcome Shalil to our team. His leadership and insights will be invaluable as we continue to push the boundaries of innovation in the CX space.”
Expressing his excitement about joining Ozonetel, Shalil Gupta commented, “Enterprises worldwide are undergoing transformation, reimagining their customer strategies with AI at the core. The global CX market is expected to surpass USD 90 billion in the coming years. Platforms that enable seamless customer interactions across various touchpoints will generate significant value for all stakeholders. I am excited to join Ozonetel at this pivotal moment in its growth journey and am confident in the team’s vision to lead CX innovation on a global scale.”
Ozonetel has established itself as a global enterprise partner by unifying customer experience strategies. Leading brands rely on Ozonetel’s CXi platform to enhance customer interactions, leading to sustained growth and industry recognition.