Pankaj Verma has taken on the role of Chief Technical Officer (CTO) at Zurich Kotak General Insurance. With over 30 years of experience in the insurance sector, Pankaj brings with him a wealth of knowledge and expertise, particularly in areas such as underwriting, claims management, reinsurance, and business development. As the CTO, he will be responsible for overseeing technical operations at Zurich Kotak in order to drive the company’s growth and strengthen its position in the insurance market.
Before joining Zurich Kotak General Insurance, Pankaj held the same role at Gallagher, where he served as the CTO from November 2023 to August 2024. His contributions there were instrumental in optimizing underwriting processes and enhancing claims management systems. Prior to Gallagher, he spent over a decade at SBI General Insurance, where he led multiple key areas, including underwriting and distribution across different business lines.
During his tenure at SBI General Insurance, Pankaj was the Head of Underwriting from 2021 to 2023, managing diverse segments such as property and casualty, health, motor, and trade credit. He also held the position of Head of Market Underwriting from 2019 to 2021, demonstrating his strong leadership and expertise in both technical and operational functions. His broad experience at SBI, combined with roles such as National Head SME and Regional Claims Head-North, solidified his reputation as a key player in the industry.
Earlier in his career, Pankaj gained invaluable experience at organizations such as Bharti AXA General Insurance, Tata AIG, and Reliance General Insurance, where he handled claims, operations, and sales across multiple regions. His role as Branch Head at Tata AIG saw him leading operations in Gurgaon, Uttar Pradesh, and Rajasthan, while at Bharti AXA, he oversaw claims and operations for the North and East territories.
As he embarks on this new chapter at Zurich Kotak General Insurance, Pankaj’s vast experience in technical roles and operational leadership is expected to play a pivotal role in the company’s expansion and innovation in the competitive insurance market.
