Mars GCC in Hyderabad Boosts Digital & AI Capabilities

Global food and pet care company Mars has opened a 60,000 sq. ft. Global Capability Centre (GCC) in Hyderabad to strengthen its digital, data and AI capabilities. Developed in collaboration with Genpact, the centre will initially host more than 400 employees, with plans to scale to 1,000 associates, expanding Mars’ global operating capabilities.

The centre aims to bring people and AI agents together to support live operations, combining automation with human validation. Mars CFO Claus Aagaard highlighted the GCC’s role in strengthening collaboration across markets, while Genpact CEO Balkrishan “BK” Kalra emphasised the importance of rethinking operating models and building strong data foundations to drive efficiency and business growth.

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