Privacy Policy | CXO Lanes

1. Introduction

This Privacy Policy ("Privacy Policy") applies to your use of the CXO Lanes website located at cxolanes.com and all related services and mobile applications (collectively, the "Platform" or "Website"). However, it does not apply to any third-party websites linked to the Website or to any relationships you may have with businesses listed on CXO Lanes.

The terms "we," "our," and "us" refer to CXO Lanes, and the terms "you," "your," and "User" refer to you as a user of CXO Lanes. The term "Personal Information" means information that you provide to us that personally identifies you, such as your name, phone number, email address, and any other data linked to such information.

By visiting or using the Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described below. If you do not agree with these terms, please do not use the Website. Please note that the separately provided Terms and Conditions form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

2. Information We Collect

We collect and store your Personal Information. We will limit the collection of Personal Information to what is necessary to fulfil the purposes identified below. If we use or plan to use your information for a purpose different from the one for which it was collected, we will request your consent beforehand.

Account Information: Full name, email address, mobile number, and password when you register an account on CXO Lanes.
Profile Information: Designation, company, location, LinkedIn URL, bio, profile photo, gender, and function that you choose to provide.
Payment Information: When you make a purchase, our payment gateway (Razorpay) collects your payment card details, UPI ID, net banking information, or other financial data. We do not store your full credit/debit card number, CVV, or net banking credentials on our servers. We receive transaction IDs, payment status, and order amounts for record-keeping.
Usage Data: Job postings, applications, questions, answers, messages, connection requests, and other activities you undertake on the platform.
Device & Activity Information: Browser type, IP address, device identifiers, location, requested URL, referring URL, pages viewed, searches undertaken, and timestamp information collected automatically when you access the platform.

3. How We Use Your Information

The Personal Information we collect will be used solely to enable you to use the services provided by us, including but not limited to:

To create and manage your account and profile on the platform.
To facilitate connections, messaging, and networking between members.
To display relevant job opportunities and manage applications.
To power the Quick Help Q&A forum and leaderboard.
To process payments and fulfil service orders.
To send you important notifications about your account, transactions, and activity via email and SMS.
To promote a safe and secure experience, and detect and prevent errors, fraud, and other criminal activity.
To assess user interest in our products and services, and to inform you about online offers and updates.
To troubleshoot issues, customise your experience, and improve platform performance.
To conduct quality assurance testing and perform statistical analyses of user behaviour in aggregate.
To enforce our Terms and Conditions and this Privacy Policy.

4. Information Sharing & Disclosure

CXO Lanes assures you that your Personal Information will not be sold to any third party. Your information is shared only in the following circumstances:

With Other Members: Your profile information is visible to other registered members. Contact details (such as email and mobile number) are shared only after a mutual connection is established.
Job Applications: When you apply for a job, your application details (including resume, if uploaded) are shared with the job poster.
Payment Processor: We use Razorpay as our payment gateway. When you make a payment, your payment information is shared with Razorpay for processing. Razorpay is a PCI-DSS compliant payment gateway. Razorpay's privacy policy governs how they handle your data. You can review it at razorpay.com/privacy-policy.
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as email delivery, analytics, and customer support. These third parties are required to use your Personal Information only to provide the services you request.
Anonymous Posts: When you post anonymously in Quick Help, your identity is not disclosed to other members.
Legal Requirements: We may disclose your Personal Information to third parties when we have a good faith belief that such disclosure is reasonably necessary to: (a) take action regarding suspected illegal activities; (b) enforce or apply our Terms and Conditions and Privacy Policy; (c) comply with legal processes such as search warrants, subpoenas, statutes, or court orders; or (d) protect our rights, reputation, and property, or those of our users or the public.
Affiliates: We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control. In such cases, they will be required to honour this Privacy Policy.

5. Payment Security

All payment transactions are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit/debit card numbers, CVV, UPI credentials, or net banking credentials on our servers. Payment data is encrypted in transit using TLS and handled entirely by Razorpay's secure infrastructure. We only receive and retain transaction IDs, payment status, and order amounts necessary for record-keeping and dispute resolution.

6. Cookies

We send cookies to your device to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your device while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which remain on your device until you delete them).

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies or tracking pixels. Analytics data is collected in an anonymised form to improve platform performance. You can remove persistent cookies by following the instructions in your browser's help files. If you choose to disable cookies, some areas of CXO Lanes may not work properly or at all.

7. Links to Third-Party Websites

References on this Website to any names, marks, products, or services of third parties, or hyperlinks to third-party websites or information, are provided solely for your convenience. They do not constitute or imply our endorsement, sponsorship, or recommendation of any third party, information, product, or service. We do not share your Personal Information with these third parties and are not responsible for their privacy practices. We recommend that you read the privacy policies of all such third-party websites.

8. Data Security

Your account is password-protected. We use industry-standard measures and best practices to protect the Personal Information stored in our database, including encryption in transit and at rest, row-level security policies on our database, and secure authentication mechanisms. We limit access to your Personal Information to employees and contractors who need it to perform their job functions.

However, no method of electronic transmission or storage is 100% secure. You acknowledge that CXO Lanes is not responsible for any information intercepted during transmission over the Internet, and you hereby release us from any and all claims arising out of or related to the unauthorised use of such intercepted information.

9. Your Rights

As a registered user, you have the right to:

Access, correct, and update your Personal Information through your profile settings.
Delete your account and associated data by contacting our support team. If you choose to delete your account, we will remove your personal data within 30 days, except where retention is required by law.
Withdraw consent in relation to your Personal Data, in accordance with the Digital Personal Data Protection Act, 2023.
Block other members to prevent them from contacting you.
Choose to post questions anonymously in the Quick Help forum.
Control your visibility through connection approvals — your contact details remain private until you accept a connection.
Request details of payment transactions processed through our platform.
Opt out of marketing communications by clicking the unsubscribe link at the bottom of any email from us.

10. Data Retention

We retain your Personal Information for as long as your account is active. Transaction records are retained for a minimum period as required by applicable laws and regulations. If you choose to delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

11. Transfer of Information

We will not transfer personal data to any country prohibited by Government notification. Any transfer of Personal Information will be done in compliance with applicable data protection laws and regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices, legal requirements, or operational needs. Where changes are material or impact the manner in which we collect, use, or disclose Personal Data, we will provide prior notice through appropriate means, including email or a prominent notice on our platform, and seek fresh consent where required under applicable law.

Non-material changes or clarifications will become effective upon publication of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we process your Personal Data.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your Personal Information, please reach out to us at privacy@cxolanes.com.