Pawan Kumar has been promoted to Vice President – DevOps & SRE at Paytm, recognizing his long-standing contributions to platform engineering

Pawan Kumar has been promoted to Vice President – DevOps & SRE at Paytm, recognizing his long-standing contributions to platform engineering, cloud infrastructure, site reliability engineering, and enterprise-scale technology transformation. Over nearly 15 years with Paytm, he has progressed through multiple leadership roles including Associate Vice President (L1 & L2), Director of Engineering, Senior Engineering Manager, and DevOps Manager. In his new role, he is leading the development of Agentic CI/CD platforms, AIOps-powered incident management, autonomous operational workflows, and AI-driven engineering practices across DevOps, SRE, DBA, and Data Engineering functions.

At Paytm, Pawan is driving enterprise-wide adoption of Agentic AI while architecting scalable cloud-native platforms on AWS using Kubernetes, Terraform, and infrastructure-as-code frameworks. He oversees critical technology operations supporting Lending, DWH, Insurance, and CreditMate businesses, ensuring reliability, security, compliance, and business continuity.

Prior to Paytm, he served as Member of Technical Staff at Wipro Infotech, managing system administration, networking, Linux infrastructure, and enterprise IT operations. Earlier, at Renovision Automation Services Pvt. Ltd., he built expertise in data center management, incident management, network operations, and Windows server administration. His career reflects deep expertise in platform engineering, cloud transformation, automation, and large-scale operational excellence.