Sahil Sharma Appointed as VP – Customer Success & Experience at Growfin

Sahil Sharma has joined Growfin as Vice President – Customer Success & Experience, bringing over two decades of experience in leading customer success and post-sales organizations. In his new role, he will oversee Customer Success, Implementation, and Support, focusing on delivering a seamless customer journey from onboarding to long-term value realization.

Before joining Growfin, Sahil served as Director – Customer Success Management at Salesforce. Prior to that, he held senior leadership roles at Whatfix, including Head of Customer Success – Americas East & West and Director of Customer Success, where he led large enterprise customer success teams and managed renewals, contract negotiations, upgrades, and account expansions.

His career also includes experience as Program Manager at Epsilon and Co-Founder & CEO of Lawcubator Technologies Private Limited. Across these roles, he has developed expertise in building high-performing teams, strengthening customer relationships, improving retention, and scaling customer-centric operations.

At Growfin, Sahil will contribute to the company’s global expansion and its mission to help finance teams modernize Accounts Receivable operations with AI, while strengthening customer experience and long-term success.