Vivek Gupta has been elevated to Chief Operations & Customer Experience Officer at Bajaj Life. In his new role, he will focus on

Vivek Gupta has been elevated to Chief Operations & Customer Experience Officer at Bajaj Life. In his new role, he will focus on operations, customer experience, strategic initiatives, innovation, digital experience, data insights, and business transformation across the organisation.

Vivek brings extensive experience across Bajaj Life, PNB MetLife India Insurance Co. Ltd., and ICICI Prudential Life Insurance Company Limited. His career spans operations, customer experience, business excellence, digital transformation, data and analytics, project management, innovation, customer retention, and strategic initiatives across the life insurance sector.